Privacy Policy

Zuno ("we," "us," or "our") operates the online ordering platform available at zuno.llc (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.

By using Zuno, you agree to the collection and use of information in accordance with this policy.

Information you provide directly:

• Name and contact information (email address, phone number)
• Order details including items ordered, pickup time, and special instructions
• Payment information (processed securely through Stripe — we do not store card numbers)
• Business information for food trailer owners (business name, address, hours)

Information collected automatically:

• Device type, browser type, and operating system
• IP address and approximate location
• Pages visited, time spent, and actions taken on our platform
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and status updates
• Enable food trailer owners to manage their orders and menus
• Improve our platform and user experience
• Respond to customer support requests
• Comply with legal obligations
• Prevent fraud and maintain security

We do not sell, trade, or rent your personal information. We may share information with:

• Food trailer owners: Your name, phone number, and order details are shared with the business you're ordering from to fulfill your order.
• Payment processors: Stripe processes payment information under their own Privacy Policy.
• Service providers: We use trusted third-party services (hosting, analytics, email delivery) that process data on our behalf under confidentiality agreements.
• Legal requirements: We may disclose information when required by law or to protect rights and safety.

We retain your information for as long as necessary to provide the Service and comply with legal obligations. Order records are typically retained for 3 years for accounting and legal purposes. You may request deletion of your personal data by contacting support@zuno.llc.

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how the Service is used. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and access controls. Payment data is handled exclusively by Stripe, which maintains PCI DSS compliance. However, no method of transmission over the internet is 100% secure.

Zuno is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at support@zuno.llc.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@zuno.llc.

If you provide your phone number, we may send order-related text messages (confirmations, status updates). Message and data rates may apply. You may opt out by replying STOP to any message or by contacting support@zuno.llc.

We do not share your phone number with third parties for marketing purposes.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests:

• Email: support@zuno.llc
• Website: zuno.llc